Now it all adds up for Komplett Group

Komplett Group operates in one of the Nordics’ most competitive retail and e-commerce markets, where rapid pricing shifts and tight margins demand fast, data-driven decision-making. To maintain its edge, the company launched an initiative to replace a fragmented, customization-heavy SAP ECC environment with a modern, scalable, and fully integrated SAP landscape. The company’s ECC system was approaching the end of support, and the web of custom solutions built around it, including a custom ship-and-debit chargeback solution, had become difficult to maintain and increasingly inadequate for the demands of a fast-moving market.

The custom ship-and-debit solution was designed primarily to feed KPIs into reports but lacked the end-user functionality teams needed. In practice, many users bypassed it entirely, falling back on manual processes and spreadsheets to manage supplier rebates and chargebacks.

 Profitability data was compiled manually at month’s end, with no visibility at the SKU, vendor, manufacturer, or product group level. As a result, the company lacked real-time visibility into profitability across suppliers, products, and categories, a significant liability for a business competing at Komplett’s pace.

Komplett needed a solution that could automate rebate processing, deliver real-time profitability visibility, and eliminate manual workarounds that were holding back its commercial and category teams.

Komplett selected SAP margin optimization solutions by Vistex for its deep, native integration with the SAP S/4HANA environment, the foundation the company needed to automate rebate and profitability management without adding complexity to its landscape.

Vistex replaced the company’s outdated custom ship-and-debit solution with a centralized platform for managing supplier benefits, rebates, chargebacks, and profitability data directly inside SAP. The solution automated rebate processes while enabling daily, weekly, and monthly profitability insight across suppliers, categories, and SKUs.

By embedding rebate and profitability management directly into SAP, Komplett established a scalable operational foundation that supports real-time decision-making, greater process standardization, and stronger data transparency. The implementation also enabled integration with Power BI, pricing systems, and campaign planning tools, allowing profitability insights to inform pricing, assortment, and promotional decisions directly.

As part of its broader ERP modernization strategy, Komplett extended Vistex into its SAP Cloud Private Edition environment, improving scalability, connectivity, and long-term flexibility as the business continues to grow.