Now it all adds up for Syngenta

Impeded by a solution with high maintenance costs and low scalability, Syngenta sought a more efficient, flexible and cost-effective solution to eliminate challenges in its pricing and incentive processes. The solution would also need to eliminate constant integration failures experienced with its current solution, which impacted approval workflow, pricing simulations, campaign models and ultimately, time to market.

Rebates are an essential part of their loyalty program. They contain several complex variables (customer segmentation, product families, triggers, purchase growth, etc.) with values per customer that must be accessible in real time. Additionally, they needed a pricing and deals solution that was robust enough to handle the complexities of their varying deals. Their goal was to remove legacy tools, simplify their tech stack and reduce maintenance costs. They also needed improved pricing and promotional campaign management, an approval workflow as a standard part of the solution, and the flexibility to adjust programs based on varying criteria and scenarios.

Syngenta worked with Vistex to address the inability to effectively:
•    Define rules and procedures for the loyalty program 
•    Categorize the relationship with each distributor and pay according to performance
•    Reduce the high level of dependency on people by simplifying complex processes

Syngenta turned to SAP margin optimization solutions by Vistex to help support its profitability goals by streamlining its complex price setting, offer management, commissions and rebate processes. With the Vistex implementation, Syngenta alleviated the challenges and compliance risks associated with complex program variables, gaining greater flexibility and agility. In addition, selecting this solution would support their goal of reducing architectural complexity and maintenance costs.

Vistex Solutions for SAP pricing helped Syngenta reduce infrastructure costs and better support global agreement processing. Integrating localized pricing and business rules now gives Syngenta the flexibility to adapt to most business scenarios. Cost savings were achieved by reducing support costs associated with integration errors. Implementing a mass-upload feature for commissions and rebates accelerates processes, while online reports enable faster decision-making.