Now it all adds up for Global Auto Manufacturer

Vehicle incentives are critical to the automaker’s ability to compete in highly dynamic
automotive markets, where speed, accuracy and flexibility directly impact dealer satisfaction,
cash flow and customer experience. However, its incentive management process was highly
fragmented and increasingly difficult to scale. The existing environment relied heavily on
manual processes, spreadsheets, multiple third-party tools and inflexible mainframe-based
systems. Incentive rules were keyed multiple times, once for publishing and again for
settlement, creating duplication, delays and risk. There was a lack of integration between
vehicle shopping incentive information and dealer incentive claims, leading to after-the-fact
audits that revealed incorrect payouts. These errors negatively impacted cash flow and
frustrated dealers who needed real-time visibility into incentive eligibility and payment status.
The company sought a global, integrated solution that could support rapid incentive changes,
ensure accuracy upfront, reduce reliance on audits and provide transparency across markets.

The OEM selected SAP margin optimization solutions by Vistex, as the solution could be
deployed within its existing SAP ERP landscape.

With a fully integrated end-to-end incentive process, the OEM benefitted from incentive
authoring, personalized offer creation, claim pre-validation, and settlement all within SAP ERP.
Incentive information published to B2B and B2C shopping experiences seamlessly flowed
into the dealer claim process, ensuring that only valid, applicable incentives could be claimed.
The new global architecture, integrated with the auto manufacturer’s financial backbone and
accounts receivable, provides consistency, scalability, and governance across regions.