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Esker and Vistex team up to solve Complex Disputes, Claims and Chargeback Management Processes in Spain - Vistex, Inc

September 15, 2022 - Madrid, Spain EU

The partnership helps retailers and manufacturers improve order-to-cash and discrepancy management

Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, and Vistex Inc., a global leader in pricing, trade, royalties and incentives enterprise software, today announced a partnership agreement to launch an integrated solution that will enable companies to improve the management of disputes and deductions between retailers and manufacturers.

This alliance will help finance teams solve the complexities associated with these processes by eliminating manual tasks and account imbalances. Vistex delivers insights into the impact of customer deductions on profit margin, while Esker’s AI-driven data capture and electronic workflow capabilities capture and process the associated document flow regardless of channel and format.

The value of this partnership includes a seamless transition from customer deductions to reconciliation and automatic recording of the customer invoice in the back-office system. The benefits gained for the finance department include global visibility into the actual status of accounts and the ability to forecast based on valid, real-time data. Additionally, users benefit from automating processes, reducing time to resolve and greater transparency into operations.

According to Jesús Midón, general manager of Esker Ibérica, “Vistex complements and closes the cycle of management of disputes, claims and chargebacks received by manufacturing companies from retailers, collating rebates with commercial agreements. With this agreement, we can say that we have the only solution capable of automating this manual and costly financial process.”

“By combining Vistex's ability to provide crucial insights into the impact of customer deductions on profit margins with Esker's comprehensive document flow management capabilities and dashboards, our customers will have complete visibility to charges from their clients and suppliers,” said Almudena Asunción, Director of Solution Delivery and Country Manager for Vistex in Spain.

Based on AI and machine learning, Esker's Claims & Deductions solution enables the capture, filtering and categorization of different types of customer financial deductions (trade and promotional invoices, penalty charges, marketing contributions, etc.), and automatically routes them to the right person or service according to predefined intelligent rules. From here, Vistex's technology collates those off-invoice charges with the commercial agreements and expedites reconciliation and settlement in the enterprise resource planning (ERP) system.

Integrated with Vistex’s enterprise software, Esker’s dashboards help finance and customer service managers make real-time decisions throughout the order-to-cash cycle — from credit to order management to customer e-invoicing, payment, cash application, claims and deductions and collections. .


About Esker: Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s solutions incorporate technologies like Artificial Intelligence (AI) to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and internally. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. For more information on Esker and its solutions visit our website, follow us on Twitter @EskerIberica, on LinkedIn and join the conversation on the Esker blog.

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About Vistex: Vistex solutions help businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottomline. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses. For more information, visit our website

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Vistex, Inc.

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