Overview
In the spring of 2019, the venerable, family-owned French retailer opened a 4-story store, one-tenth the size of the retailer’s flagship space. Despite the continued international expansion, their desire was to create more intimate, relationship-oriented retail spaces. Growth is key, but the trends are shifting; a high-touch customer focus is key. A more robust rebates administration system was deployed providing a more foundational backend. This allows for attention and resources to the front end, which is what retailers today need.

This retailer recognized these specific challenges:

  • An inability to manage 5 million IP (Internet Protocol) addresses that identify network computers
  • The pressing need to replace a discontinued solution with a more comprehensive solution
  • Ill-equipped IT and Finance departments could no longer follow business process evolution
  • A desire to automate the time-consuming manual accounting processes (accrual and settlements)

Solution
The retailer determined that Vistex Solutions for SAP needed to be implemented to provide a comprehensive end-to-end solution for rebates management processes, avoiding any master data duplication. The customer now has continuous, real-time access to current financial and transactional data, a direct link to accounts receivable and accounts payable, and the ability to eliminate manual processes.

This included:

  • Repository management that enabled automated contract retrieval, interface with the contract management tool, and management of upstream repositories
  • A tool enabling proposed provisions, allowing reports to visualize the back margins at any given time to any supplier, and simulate options for future negotiations
  • Billing, which applied contract terms, offered flexible calculations, and enabled a system for supplier data exchange
  • A collection and dispute management application for contract terms, SAP interface for collection management, reconciliation of credit/invoice requests, dispute tracking, and accurate calculations

Results
Vistex Solutions for SAP provided key improvements to this retailer’s overall business practices:

  • An extensive, intelligent contract management process spanning the entire lifecycle of the supplier relationship
  • A complex program for rebates within a single, global system
  • Automated, end-to-end approach
  • Optimized incentive programs and revenue

Largest Retailer in Paris

A French retail leader with an international reach and more than 100 years of experience in commerce and retail. The retailer enjoys international recognition through many different brands.

  • Headquarters: Paris, France
  • Industry: Retail
  • Products: Department stores, apparel, textiles, accessories, etc.
  • Revenue: €4.5 billion in 2018
  • Locations: Flagship store in Paris; stores globally and online
  • Employees: 18,000+