Business Analyst II

Categories Business Analyst
Salary Market Related
Location Western Cape
Job Information

Job Spec:

Our Client in Cape Town requires a Business Analyst II for a contract role. The successful candidate will facilitates effective and competitive business processes by eliciting, analysing, validating and documenting business organisational and/or operational requirements.


  • BSc Information Systems
  • BCom Information Systems
  • BBusSc
  • Professional Qualification Level 6


The successful candidate must:

  • Deliver quality decision support solutions in Business Intelligence environment effectively and on time  
  • Act as an intermediary between the technical people within the Data Analytics team and the business community within Organisation 
  • Must have experience in data analytics and data science  projects and/or data warehousing projects in a BA capacity

 This resource must be able to:

  • Work closely with data functional analyst and project manager to design and implement decision support solutions and data requirements definition for  all types of data analytics ( static reporting, ad hoc reporting and data science)
  • Analyse the available data in the data warehouse to determine how best to utilise it in the proposed solution 
  • Identify and document data requirements from source systems if the data is not currently available in the data warehouse
  • Identify and document data requirements for all types of data analytics 
  • Provide input on alternatives presented by the technical designers and answer detailed questions regarding thebusiness design
  • Create prototype solutions to assist business users with defining analytics requirements
  • Engage with business representatives to obtain review and agreement on solutions that are presented for reporting, BI and data science 
  • Experience in dealing with customer related data, digital customer engagement, customer profile management etc. will be advantageous

The systematic and methodical investigation, analysis and documentation of all or part of a business in terms of business functions and processes, and the information they use. The identification and examination of business needs and determine timely and effective solutions to business problems. The identification and development of new and alternative approaches to

performing business activities that are made possible by the availability of information and communications technology. This includes: understanding the underlying technology and its application, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, change management and assistance with implementation. The role acts

as a bridge between the business unit, organisational stakeholders and the solution team.

  • Foster partnerships between IT and business stakeholders
  • Ensure that information and knowledge management processes are translated into effective
  • and efficient business applications.
  • Oversee requirements planning and management
  • Manage requirements elicitation
  • Ensure requirements communication
  • Produce requirements analysis and documentation
  • Oversee solution assessment and validation
  • Produce functional specifications
  • Manage projects
  • Investigate and describe current business processes, identifying the organizational structure undertaking and supporting the business activities
  • Identify cultural, organizational and business constraints affecting options for change
  • Assess the risks, costs and potential benefits of alternative business process designs
  • Responsible for investigative work to seek effective business solutions. Organize their implementation through improvements in information systems, data management, processes / procedures, organization and equipment. Applies and monitors the use of required modelling and analysis tools, methods and standards in an intelligent and effective way
  • Co-operate with senior client and IS staff as required, conducting investigations at a high level for strategy studies, requirements specifications and feasibility studies
  • Utilise business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities
  • Take responsibility as needed for the detailed specification and modelling of recommended solutions using resources, standards, methods and tools as required. Maintain links with appropriate counterparts within both architecture and service delivery functions and play a full part in bringing systems to implementation as detailed by organization policies and methods
  • In all assignments, ensure that account is taken of any potential safety-related aspects of work undertaken supervising, as called for, the use of specialised techniques, tools and methods in analysis, modelling and design
  • Plan, arrange and control meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work. Take responsibility at a high level for the proper conduct of such relations
  • Plan and organize the giving of presentations or training sessions to all levels including senior management

Role Outcomes:

  • Risk Assessments
  • Baseline Business Architecture
  • Functional Specifications

Role KPIs:

  • Number of projects where stated benefits were not achieved due to incorrect feasibility assumptions
  • Percent of users satisfied with the functionality delivered
  • Percent of Requirement Specifications delivered on time and on budget
  • Percentage of projects delivering business benefits in required timeframe


  • 2 – 3 Years experience as Business Analyst I


  • Has significant business experience (minimum 6 to 7 years) with at least 3 years experience in business analysis methods and techniques or business process management

Knowledge and Skills

  • Clear understanding of the needs of users, customers / clients and stakeholders
  • Collaborative relationship between the users, customers and stakeholders and the technical team
  • Strong commitment to project objectives
  • Use of repeatable requirements process that is continuously improved
  • The maintenance of a system architecture that supports the users, customers and
  • stakeholders’ current and planned needs
  • The ability to accommodate changes in requirements as they are progressively elaborated
  • Understanding of cost factors involved in the development process
  • Is familiar with a range of analysis, modelling and design methods; has broad current knowledge of ICT standards, applications and trends
  • Is able to obtain information from business people in face-to-face situations, and to analyse information on users’ occupational tasks obtained by a variety of formal and informal means
  • Has an analytical and creative approach to problem solving
  • Has excellent interpersonal skills and is fully experienced at dealing with clients/users
  • Has a thorough understanding of all stages of alternative application development life cycles both within and beyond own organisation
  • Possesses a broad knowledge of business and business functions, and understands the significance of commercial constraints
  • Is able to recognise potential assignments outside own areas of specialisation and bring to bear appropriate expertise as necessary

Functional Competencies

Business Process Management:

  • The analysis, design and management of business processes and supporting structures, roles and jobs to achieve the objectives of the business – Familiar with

Business Analysis Techniques:

  • Techniques that help in modelling and understanding a business and its operation. E.g.: functional business models, statistical process control, relational data modelling, use case – proficient in

Information Management:

  • The identification, utilisation and control of information to contribute to the efficiency and effectiveness of the ndividual’s/team’s performance – expert in

Professional Competencies

Business Environment:

  • The business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular those aspects of the business that the specialism is to support (i.e. localised
  • organisational awareness from a technical perspective) – Familiar with

Project Planning and Control:

  • Methods and techniques associated with planning and monitoring progress of projects. E.g.: product/work breakdown structures,critical path analysis, earned value, resource analysis, conflict resolution – Familiar with

Value Chain Concepts:

  • The complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service – familiar with

Industry and Professional Standards:

  • Standards associated with the role. E.g.: IEEE, CobIT, IT Infrastructure Library (ITIL), TickIT – Proficient in

Business Communication:

  • Methods of creating, storing and relaying internal information within the business. E.g.: fax, email, letters, memorandum, reports, etc. – proficient in

Life Skills Competencies:

Working in Teams:

  • Working within units of people joined together to collaborate in order to accomplish a common goal – Familiar with

Client Focus:

  • Identify and respond to current and future client needs; providing service excellence to internal and external clients – Familiar with

Creative Thinking:

  • Question conventional approaches, explore alternatives and respond to challenges with innovative solutions or services, using intuition, experimentation and fresh perspectives – Familiar with


  • Gain support from and convince others to advance the objectives of the organisation – Familiar with

Results Orientation:

  • Focus personal efforts on achieving results consistent with the organisation’s objectives – Familiar with

Stress Management:

  • Techniques intended to equip a person with effective coping mechanisms for dealing with psychological stress, with stress defined as a person’s physiological response to an internal or external stimulus that triggers the fight-or-flight response – Proficient in

Problem Solving and Decision Making:

  • Make decisions and solve problems involving varied levels of complexity, ambiguity and risk – Proficient in

Analytical Thinking:

  • Use deductive and inductive reasoning to develop accurate, objective assessments of what needs to be done based on active
  • information seeking from multiple sources – Proficient in

Continuous Learning:

  • Identify and address individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organisational performance – Proficient in

If you have not heard from us after 2 weeks, please consider your application unsuccessful.

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