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"Vistex was an excellent partner during our implementation and has provided excellent support in our production system during the post Go-Live stage. I have enjoyed working with Vistex consultants and look forward to a future relationship."
Jim Fuller
IT/IS DirectorBSN Medical

Post-Production Services

Vistex VitalLink is our post-production program that ensures a smooth transition from implementation to day-to-day operations.   VitalLink offers flexible consulting services that augment our customers' in-house resources and provide support of applications after going live. 

 

VitalLink brings value to our customers in many ways.  As implementation consultants begin to roll off after go-live, VitalLink services fill the gap to assist with complex business processes and best practices.  Vistex post-production services complement our customers' in-house resources, assisting them with in-depth Vistex and domain application knowledge, as well as experience and expertise from other Vistex projects.

 

 

VitalLink Benefits

  • Flexible support of Vistex applications after going live
  • Smooth transition from implementation to daily operations
  • Variety of support models to choose from
  • Maximized value of Vistex solutions
  • Enhanced user satisfaction by providing timely resolution of issues
  • Reduced cost and time involved in responding to business issues and changing needs
  • Reduced risk by ensuring that changes made to the system are in compliance with best practices

Post-Production Capabilities

  • Post-production consulting
  • Maintenance of existing configuration and code
  • Technical troubleshooting
  • Application upgrades and minor enhancements
  • Quality assurance testing
  • Documents development and maintenance